| Bethany (Beth) Winters | An orphaned news reporter who has a distaste for Christmas and secretly wants to be a baker. | 30s | Female |
| Mary Anne Bright | Beth’s best friend. She’s an optimist, a lover of holiday movies, and a real estate agent. | 30s | Female |
| Cassandra Devotee | Beth’s boss at the news station, KWXM-AS. | 30s+ | Female |
| Elfsa Hobbs | An overly cheery employee at the Evergreen Inn. | 20s+ | Female |
| Charles Cross | Beth’s absent, corporate climbing, suit wearing boyfriend. | 30s+ | Male |
| Christopher (Chris) Claus | The hunky, plaid-clad caretaker of the tree farm attached to the Evergreen Inn. He constantly smolders male sensuality. | 30s | Male |
| Nikolas Claus | Chris’ father and the “big man” himself. | 50s+ | Male |
| Danica Dunker | A female, middle-aged guest at the inn. She’s married to Abe. | 40s+ | Female |
| Abe Dunker | A male, middle-aged guest at the inn. He’s married to Danica. | 40s+ | Male |
| Mr. Scheunemann | An elderly gentleman who is staying at the inn. His wife is June Scheunemann. He is not a man of many words, and is probably open-mouth sleeping somewhere in a comfortable chair. | 50s+ | Male |
| Mrs. (June) Scheunemann | An older woman who is staying at the inn. Her husband is Mr. Scheunemann. | 50s+ | Female |
| Phil Murphy | A man in his 30s, who is married to Lauren Murphy and father to Billy and Bonnie. The family is staying at the inn. | 30s | Male |
| Lauren Murphy | A woman in her 30s, who is married to Phil Murphy, mother to Billy and Bonnie, and currently pregnant. The family is staying at the inn. | 30s | Female |
| Bonnie Murphy | A little girl about eight years old. She has a twin brother, Billy, and her parents are Phil and Lauren. | 6-10 | Female |
| Billy Murphy | A little boy about eight years old. He has a twin sister, Bonnie, and his parents are Phil and Lauren. | 6-10 | Male |
| Svetlana | Charles Cross’ assistant who appears briefly. (CASSANDRA can double her, if necessary.) | 30s | Female |
| Rudy | A reindeer. He is mostly seen from the rear. | 40s+ | Male |
| Noelle Winters | Beth’s deceased great-aunt, who once owned the Evergreen Inn. | 50s+ | Female |
| News Man 1 | A news crew member from KWXM-AS’ sister station, KWAN-ZA. (He can be doubled by ABE.) | 30s+ | Male |
| News Man 2 | A news crew member from KWXM-AS’ sister station, KWAN-ZA. (He can be doubled by PHIL.) | 30s+ | Male |
| News Anchor | An anchor person for KWAN-ZA. (NOELLE or RUDY can double this part, if necessary.) | 40s+ | Any |
